Home /

FAQ

Popular Questions

How did Lifenest come out to be?

Why the hammock design?

Are the Lifenest sheets necessary?

What is Flat Head? Why haven't I heard about it earlier?

Which Lifenest is right for my baby?

The Full Size mattress (SPM006) comes with an insert. What is it for?

Could sleeping on a curved surface affect the baby's spine?

What kind of certifications do the Lifenest have?

When can I expect my Lifenest once I place my order?

What is the mattress made out of?

Orders

What if I want to change or cancel my order?

Where can I find your products?

Shipping

When will my order be shipped?

What's your standard shipping method?

Do you offer free shipping?

Where do you ship?

Returns

I gave it a shot, but it just doesn't work for me. What do I do now?

What happens to returned products?

More background

SIDS (Sudden Infant Death Syndrome)

What is the Back to Sleep campaign?

Does Lifenest comply with the AAP recommendations for a Safe Sleep Environment?

Flat Head (Positional Plagiocephaly)

Why weren't my parents concerned about Flat Head for me?

How is Flat Head diagnosed?

Is there any tool I can use to see if my baby's head is okay?

How common is Flat Head?

How is Flat Head treated?

More on Lifenest

Using the Lifenest

How do I clean the mattress?

How do I clean the sheets or the bumpers?

Didn’t find what you were looking for? Contact us. Contact